Terms

Your account

Provide an accurate email address and verify it before creating memories. Keep your password private. Each verified account can receive one free six-second trial memory when the trial is available. Do not create accounts to repeatedly claim the trial.

Creating memories

A six-second video uses one from your memory allowance; a ten-second video uses two. Both include animation and ambient sound. Trial conditions are shown before you create; memories made with a paid allowance have no watermark. Results are generated by AI and may vary. Upload only photos you own or have permission to use, and do not submit unlawful content.

Memory packages and subscriptions

Unused allowance from a one-time memory package does not expire. Your monthly allowance rolls over while paid subscription access continues. When that access ends, unused monthly allowance expires. This applies to the allowance for new creations, not to videos already saved in your library. We use the monthly allowance first, then the purchased allowance, then the trial allowance. If a creation fails, its reserved allowance returns to the original balance when that balance is still eligible; an expired monthly allowance does not become permanent.

Cancelling renewal keeps paid access until the end of the paid period. Prices and payment conditions are shown in Plug&Pay checkout. Payment confirmation adds your memory allowance; merely returning from checkout does not confirm payment.

Your library

Your photos and videos are private at launch. You can watch, download and delete completed memories in your account. Deleting a completed memory does not restore the allowance used to create it.

Support and refunds

Contact us about a failed payment, an unexpected result or a refund request. These terms do not limit rights you may have under applicable consumer law.