Privacy
Updated 7 October 2026
Your account and memories
VividMemory uses your email address, password hash, session cookies, memory-allowance records and payment references to provide your account. Uploaded photos, instructions and generated videos are private and accessible through your account.
Video generation
Your photo and optional instructions are shared with our video processing partner to create animation and ambient sound. We store the resulting video and thumbnail so you can watch and download your memory. Do not upload photos you do not have permission to use.
Payments
Plug&Pay handles checkout and payment information. VividMemory records payment confirmations, purchase references, additions to your memory allowance and subscription access dates. Card details are not stored by VividMemory.
Cookies
Session cookies keep you signed in. A language preference cookie remembers your selected language.
Improving our photo guides
We count public page views and create-account clicks by day, language and topic, without a visitor ID or analytics cookies. Counts contain no email address, photo, prompt, full URL or search parameters and are kept for 90 days. We respect your browser’s Do Not Track and Global Privacy Control signals. If you select the optional checkbox at signup, we save the first public page you visited with your account and use it to group signup, verification, completed-memory and purchase counts. The unchecked choice creates an account without this page attribution. The first page is held only in memory during navigation, not in browser storage.
Access, deletion and questions
You can delete individual memories from your library. Contact us for account deletion, access to your personal data, correction requests or privacy questions. Financial records may need to be retained where required.